Refund Policy

Our commitment

We want you to be happy with your website. Because our services involve custom work, refunds depend on how far the project has progressed.

Website and landing page packages

• Before work starts (brief not yet submitted): full refund within 14 days of purchase.
• After the first design is delivered: 50% refund if you request it before approving the design.
• After design approval or final delivery: no refund, but we will keep working on included revisions until the agreed scope is met.

Website Care subscription

You can cancel at any time and will not be charged again. The current month is not refunded once the billing period has started, except where required by law.

HTML templates

Templates are digital downloads. If a template is faulty and we cannot fix it within 7 days, you get a full refund. Refunds are available within 14 days of purchase.

How to request a refund

Email [email protected] with your order number and the reason. We reply within 2 business days, and approved refunds are returned to the original payment method within 5–10 business days.